Frequently Asked Questions

How do I renew my certification?

To renew your NCCA Accredited Certification, the following requirements must be met within your certification active dates. Please see the Recertification Packet here.

Programs Renewal CEU Requirements
NCCPT Certified Personal Trainer 2.0
Certified Indoor Cycling Instructor 1.0
Certified Strength Training Specialist 2.0
Certified Group Exercise Instructor 1.5
Certified Yoga Instructor 1.5

What is happening to my current certification now that NCCPT has been acquired by ISSA?

Your Certification will stay available to you in your NCCPT account. You can still purchase your renewal fee on the NCCPT website however all CEUs as well as Specialty Programs will be taken directly through ISSA.

I am a new student, how do I get enrolled?

Please choose which accredited certification course you would like. We offer Personal Trainer (CPT), Group Exercise Instructor CGxI, Indoor Cycling Instructor (CICI), Strength Training Specialist (CSTS) and Yoga Instructor (CYI). Click here to view options under NCCA Accredited Certifications.

If you do not wish to obtain any study materials, you may purchase just the Exam Only through the NCCPT site.

Purchase of any study materials is not required to sit for the NCCA accredited NCCPT certifications, nor does it guarantee a passing result on the exam. If you would like to study materials, they can be purchased through ISSA. You may also call 800-892-4772 and select 1 on the call menu to speak to an ISSA representative.

What happened to all the programs?

We were acquired by the International Sports Science Association (ISSA). All of our speciality programs, continuing education courses (CEUs) and study materials for the accredited certifications are now available through ISSA's website.

Why do you only sell NCCA Exams?

NCCPT offers 5 NCCA accredited exams for purchase however purchase of study materials is not a requirement to sit for any of the NCCA accredited exams. Since study materials do not guarantee a successful passing of the exam and are readily available through ISSA as well as through other media available on the market, we have chosen not to offer specific study material on the NCCPT website.

I want to buy a program that is no longer listed, what do I do?

Please check to see if the course you are looking for is located on the ISSA website here. You may also call (800) 892-4772, select 1 on the call menu and speak to a representative.

I just purchased a course, is the course still valid?

Yes! If you recently purchased a course through the NCCPT website, prior to the courses being removed, your study materials will be located in your NCCPT account.

I just passed my certification exam and a certification was generated in my NCCPT account, is it no longer valid?

It is valid and will remain valid for two years from the date of passing. Please see the Renewal section on our website for more information on how to keep it valid.

I need to renew my CEUs, but I cannot find any courses to purchase, what do I do?

CEUs are available for purchase through ISSA. You may also call 800-892-4772 and select 1 on the call menu to speak to an ISSA representative.

I see you can buy programs though ISSA, are these the same courses you once had on your site?

Some of the courses are the exact same course and some of the courses have had additional educational material added to them. Please contact ISSA at (800) 892-4772 and speak to a representative to find out what particular courses include. Select 1 when prompted by the call menu.

Do you still offer study materials for the NCCA exams?

Study material for the NCCA exams is available through ISSA and through other media available on the market.

I have questions about my course content I just purchased, who do I speak with?

Please call 800-892-4772, follow the prompts on the call menu and press 2.

I have questions about how to take my exam, who do I speak with?

Please call 800-892-4772, follow the prompts on the call menu and press 3 or 6.

Why do you have a renewal section on your website if you do not offer any continuing education programs?

Accredited certifications will be generated in your NCCPT account upon successful completion of the exams so we feel it is necessary to list the renewal requirements to maintain any of the certifications you may have acquired. Students may obtain their CEUs through ISSA or another agency of their choice and petition CEUS.

Will I have to make a separate account on ISSA's website to complete my CEUs.

Yes. Courses purchased through ISSA will be completed through your ISSA account. You will be prompted to create an ISSA account after you select your courses and proceed to the checkout process.

If I purchase all of my continuing education (CEUs) through ISSA, will my NCCPT renewal fee be waived?

Yes!

What is the difference between the certifications offered through ISSA and the certifications offered through the NCCPT?

All NCCPT certifications are NCCA nationally accredited. The NCCA stands for the National Commission for Certifying Agencies. They are a non-governmental agency that accredits exams to ensure testers are competent in their chosen field. Please click here to learn more about the NCCA.

Certifications through ISSA are nationally recognized but not nationally accredited. We recommend you ask your employer or potential employer what is required by their facility so that you may make the right choice for you.

Contact Us

 info@nccpt.com
+1 (800) 778-6060

3481 Old Conejo Rd. #102,
Newbury Park, CA 91320

Hours of Operation
Monday - Friday 6am - 5pm PST

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